Wheelchair-accessible entrance
Yes
Xfinity Store by Comcast in Baytown
Categories
Location on the map
Baytown, Harris County, Texas, US
Accessibility
Phone: +1 800-934-6489
Site: https://www.xfinity.com/local/tx...
Site: https://www.xfinity.com/local/tx...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
Xfinity Store by Comcast in other cities:
Comments (199)
I ordered new service for my mother as a Christmas present. They gave me used equipment saying it was all they had. But the worst was the install! It was a Nightmare……start to finish. It ended with damage done to the outside of her home during the installation. I am not surprised as I also had a very bad experience during a new neighborhood install. If my gamer spouse didn’t need their services I would dump them. Beware, you have been warned!Dish is much nicer.
Fast service as soon as I came in the door to return my box.
I went there to close out my cable tv account. The young lady at the door and the young man who helped me were both very considerate. They were both knowledgeable, and I was able to get what I needed done very quickly.
DONT get Xfinity mobile. Bad network & false advertisement. I only had them for a month and could never get the issue fixed. Xfinity mobile customer service could not help me and refuse to exchange the mobile devices so the issue could be resolved, yet they wouldnt - and I had insurance on the devices. The phone would not get any service whatsoever for nearly 24 hrs. I felt like I had a toy phone. I decided to cancel everything and go back to my mobile carrier. The representative told me not to worry about turning in the phones because they are no good. Yet they keep charging me until this day on the mobile devices. I have made numerous of phone calls to Xfinity mobile customer service and they refuse to credit back my account for over a year and they wont take the phones back that I only used for a month! You will get scammed!
Do not go here. The people are nice and make you think they are doing stuff for you and they are not. Ive had to come in office so many times. The last straw for
Poor service. I was LAUGHED AT because I wanted an updated wifi modem because they said I had the current one, when Xfinity sent me to get the XB7, I had the XB6. I called Xfinity and they told me he was wrong and I already had a new box overnighted to me. Get better customer service.
Need a sign at the front that stays to wait for associate. I wasnt sure what to do. I was returning some equipment. Guy was fast and friendly
Service was great and was able to get us our upgrades quickly and answered all questions that we had.
Service is so fast, friendly and efficient, quite the opposite of their phone customer service.
Lydia Green was amazing...Very helpful and kind!
WASTE OF TIME SPENT 20 MIND AND AM STILL ON THE PHONE ABOUT THE BOXES NOT WORKING I WAS ASSURED BY THE GUY AT THE STORE THEY WOULD WORK....NOPE ... GET A DIFFERENT PROVIDER IT WILL BE EASIER
Great customer service, but their prices are way too high !!!
Only option on our side of town. It gets used a lot, and its starting to show. Nice dollar dogs, and you can go bowlingl, eat dinner, and have adult beverages!
Came in today and the lady employee with initials DJA was not helpful. She told me to call xfinity myself and do my cancellation over the phone, saying there is a problem with the system but in reality the wrong date was entered. I did not appreciate the dishonesty and unwillingness to help.
This was only my second time visiting this location. The store is spacious with seating spaced out through the store. Today it was a bit busy but I was just dropping off old equipment so I wasn’t there long. They got my name at the door and I waited maybe 20 mins. The staff were friendly. I have My cable, internet, voice and mobile with Xfinity and I really like my service. If my new equipment that was shipped to my house would’ve came in a bigger box I could’ve scheduled a pick up with ups at no cost. But I drive by the store often so no biggie.
Thomas Reyes is a top notch employee. He went above and beyond to get me taken care of as far as getting my AT&T phone switched over to Xfinity Mobil. Keep up the good work Mr. Reyes
The staff there was very friendly and professional. They saw to not only my meeds but the other customers in a very timely manner as well. Overall I had a great experience and am sad to have to leave their service.
They were all very friendly when I went to pick up my internet equipment.
A very nice setup, but very limited on the products that everyone wants (iphone, Galaxy Notes, etc.) Granted it seemed like I cut a few people since I had set up an appointment, but the whole time it felt like the representative wanted to be done with me as if I was wasting his precious time.
They are patient and attentive. My service was down and they let me exchange my old modem with a newer one at zero cost. Really cool place by the way, beautiful store.
I have Xfinity at my home. trouble started after the freeze. I went to the store. They gave me a monitor to install myself Im a grandmother and I told him I couldnt do it. they thought it was funny. I brought the monitor home tried, couldnt do it. I went back to the store they wanted to give me another monitor.. I was not happy I spoke to the manager and he sent someone to my house. The technician was very nice and polite. apparently a gadget in the attic froze.
Would give 0 stars if I could. Started new services with them and asked that my modem be put in closet with my router. They did not do. When I called for them to send technician back, was informed that they couldnt because covid restrictions had started. Had to wait 1 year for them to correct, and they charged me $70 for their mistake. They have monopolized my area and Im stuck with their service or go without. Not to mention, the service is mediocre at best. I pay extra for faster and better internet which is a joke! And cable is constantly freezing. I never had TV issues with DISH even during the storm. I will be looking into other TV options but unfortunately, Im stuck with their internet. Ugh. Go elsewhere!
The only thing less pleasant than waiting in this place is waiting in the DMV line. This place represents the polar opposite in line efficiency from Chick-fil-A. I recommend slitting wrists over this place.
Store was clean and busy... I had a short wait and the guy was super helpful and knowledgeable! I was in and out within minutes. 4 stars due the fact they were recycling at the front door which looked a bit tacky! That should be done in the back of store.... ijs...
We went to the Xfinity store in Baytown to get mobile service for one of our phones. The associate was attentive and so helpful with us. He assisted us to our satisfaction and did it with a smile. His name was Jason Taylor and we would like to give him a special thank you for his kindness. Love this place!
Couldnt get the internet services that I needed but the man that was helping us gave us some valuable information. He went above and beyond to help us find what we did need. I was also impressed by the stores appearance, really nice and clean!!
In and out quick. Easy to find. However, I upgraded my plan over the phone. He told me I needed to take my box in for an upgraded box. When I got to the store the gentleman acted as if I had no reason to bring in my box. It would be awesome if they would all get on the same page with what they are doing. IF...the box itself only needs an upgrade then that should be something that can be done by sending signals to the box remotely when the plan is changed/upgraded. You are already in their system and they send things to test the box when you have problems. It just seems it could be easier than taking the box to the office and having those people want to argue with you about WHY you brought the box in. Maybe its just me because I dont understand.
The staff was real receptive got my box problem solved in minutes. Then within another 5 got to talk to an sales/plan rep and got all my questions answered.
Great store, friendly people
Would give 0 stars if I could. They have monopolized my area and Im stuck with their service or go without. Not to mention, the service is mediocre at best. Way overpriced.I’m convinced there is no good cable companies anymore. Ugh. Go elsewhere! Better yet, just stick to streaming TV.
No complaints at all, they have reps standing outside to assist u and if u need to go inside its quick and easy. Staff were nice and helpful, seems like a well managed business.
Been with these guys 6 years. Always courteous in store. Last time I went in the helped me get a higher speed plan for a lower price and transfered my serivce address. Total visit was under 15 minutes.
The representative Larry at the Xfinity Baytown location made it easy for us to switch from Metro PCS to Xfinity mobile. Thank you Larry for making it easy. Service 8s great and reasonable..
They give you old used devices.. Honestly, they could at least clean out their stuff. I can see all he dust and everything inside the modem box is all dusty and gets hot fast.
The guy who helped me called someone about putting a new Sim card in my phone that he insisted was not activated but it was. Finally I ask him to just give me a Sim card and I wud go home, call in, and get my phone fixed and I did. Xfinity Mobile service is like cell phone service was 30 years ago.
Greeted when you walk in the door but you have to wait. Quick service some days other not so much. Bill keeps going up and now they are charging more and more if you use too much data. Equipment has to be changed out all the time and today no TV all day but they dont give you credit for the inconvenience. These high prices are paying for a new modern building.
There great ppl but they didn’t have any iPhone 12 Pro Max or iPhone 12 Pro’s in stock. Plus their servers were down which didn’t allow my experience as a consumer to go smoothly.
The store is spacious, and very neat. Katie assisted me and was nothing but perfect! She made my experience with Comcast so much simpler than my past experiences. I was in and out so fast it was honestly the best. I recommend it , and I also highly recommend Katie.
They were prompt and nice helping one of my neighbors I helped. 👍
Wait wasnt too bad at all. I was fifth in line store looked pretty crowded but what was I to do my family and their first world problems would absolutely die without WiFi for the night so being the amazingly wonderfully supercalifragilisticexpialidiously saintly Mom and Dad (he would MAJORLY DIE HELLO FIRESTICK waited in the the truck like a gentlemen 😍) went and waited for about 15 minutes then swapped equipment with an amazing customer service God cause she was fast and effecient then wham. Were home WiFi is up I saved the day and everyone is peacefully far away. All is good!! Great store!! Wonderful ladies I worked with!! Ps Saved $90 for being sold a bs bundle but that was thru customer service earlier.
I cant believe how great the customer service was at this store. The gentleman that helped me was very kind and compassionate and I have been a customer for 10 years and I have never had better customer service than him.
Bad customer service even the manager was awful to offer help. 11/14/2021 4:30 pm
Over priced and in experienced employeesWe have our TV freeze up for hours at a time I think we should pay for time used
Was sold a phone that had duplicated imei. They could never fix and will not do a return. I have been a long term customer and am extremely heart broken they would take advantage of their customers in this way. So I make monthly payments on a phone that does not work.
Such a improvement over the old store! Nice, helpful employees, only 4 stars because of wait, wasnt too bad though and at least you didnt have to stand in a line. Great upgrade Xfinity, now just lower your prices!
Slowest customer service in the world. Sat an hour to drop off old unit. Id go to AT&T if my wife would just agree. Dont go there expecting to get out quick. Totally uncalled for. Need to give a minus Star..
Xfinity/Comcast has to be the absolute WORST customer service in the world!! I have been trying for 2 days to resolve a mistake they made. Ive tried calling, website, website automated help, Twitter and Facebook Messenger and their mobile app. Was never able to get thru any of it.Today, I gave up and went to the Xfinity Store. Another waste of my time.The woman that was at the table outside had a horrible attitude. She informed me that you cant go inside the store except to pay at a kiosk. They arent doing any customer help except to hand out or return equipment. I told her all the ways that Ive tried to reach them and she asked what my problem was. When I tried to explain she said I was wrong. I told her I just needed to talk to someone in customer service. She finally gave me a 713 (local number) and she said there would be someone that would answer and help.When I called that number, it is just a forwarded number that goes to the 800 number that Ive been trying to reach for 2 days!! She knew that and was just trying to get rid of me.If there was ANY other option for internet in the Baytown area I would leave them in a minute. Hopefully soon, there will be other options until then we are all at the mercy of Xfinity. They know that and dont care at all!!
Upside: They moved into a MUCH bigger place down the street.Downsides: (yes, thats plural, as in, more than one.) With all of that space, there is VERY limited seating for customers as they arrive and wait to be seen by someone to assist them. There *is* a greeter at the entrance, but again, if more than just a few folks show up at the same time, the available places to comfortably sit and wait are few. Once you have waited your turn and actually get to speak with a human, things move along pretty well.
Greeted as soon as you walk in the door. Wait was not long. Very nice new store on Garth Rd. The employee that assisted me was very friendly and took time to ask questions about what I was interested in.
VERY rude customer service. We had talked to customer service with Xfinity two days and decided instead of waiting for an installation I wanted to pick up the box and just do it myself. We already had everything set up it seemed silly to wait since i knew what to do. They literally told us, while on the phone with customer service, that if we wanted a modem they would have to give it to us themselves(referring to the customer service we were on the phone with). The customer service heard them and filed an issue with them. We wont be doing business with this particular branch again. Waste of an hour and half to be treated like trash.
Been with this company for 5 years Too Long, They give you the channels in packages They want you to have every 6 mos they raise your bill. One package came with house phone I NEVER USE, in order to keep my bill below $200 a month!
No welcoming feeling, they were better at the other location.Lady with the boy cut hair was ignorant and rude, literally on her phone the whole time I was waiting. Another gentleman finished with his customer and he came and helped me. WHATEVER ..... XFINITY has monopolized the area so no other good choice of cable company to get.
I’ve only had to visit the store twice and both times I received decent customer service. However, the internet service is horrible! I live in Highlands which is far from what I would call rural and yet the signal was weak until I spent several hundred dollars on a new router/modem and two signal boosters. The worst part is that about once a month or two we have an outage which almost always takes them all day to correct and one time it took 2 days! All I have with them is internet service and I’m seriously considering switching to another provider. That usually turns out to be a hassle or I would’ve done so already. Going a day or two with no WiFi isn’t the end of the world but that’s NOT what I’m paying for. It makes it laughable when they send me mail wanting me to bundle in a phone and cable service with already poor service. I recommend looking at other options before using Xfinity/Comcast.
I bought xfi pods from Thomas came home I couldnt use them they were not on my account call customer service they told me go back to store. Get to store delores says I have to return and buy back pods again. I buy my pods again for 2X time. I get home and again my pods are still not on my account.. call customer service again no help.... word of advice xfinity is great but ppl are not... dont waste time at store.. just do it online..
Fantastic service very fast showed product for me to look at so i could compare
I had an issue with an xfinity product. I took it into the store, and the manager Veronica was so helpful. I was in and out in a matter of minutes and she also set me up for a service visit for my home phone rewiring that has not worked since Harvey. I love the new store and it’s customer service. Great store manager.
Well as I enter the store the some of the staff were on their phones and when got closer to the back of the store its were a customer on the machine paying his bill there was three staff standards their doing nothing.the customer were having trouble with the machine so I step in to help the older customer and he told me thank you.
Stopped here at about 3:30 on a Thursday afternoon to exchange my cable modem that was fried during an electrical storm the previous night. I was in and out in about 3 minutes. Staff was friendly and courteous. Fantastic overall service.
After many attempts in 11 days, visiting here two times prior only to be turned away. Cant get anyone on their main line. Talk to an agent 5 different times and having to repeat myself is just a nightmare. Xfinity needs their retraining for employees
Great customer service, not what I was expecting from a Comcast store. I didnt have to wait to long to get service and my pick up was quick and easy. The store also had a great modern design.
Was not happy with service. They would not listen to what I was trying to say to them but would try to guess what my problem was.
Had to return a router and get another one and everyone was super nice and helpful!
I tried to return cable box and they would not let me. They said i had to call the company first to cancel the one cable box i didnt want anymore. I sat in the parking lot on hold with comcast for an hour. After i cancelled the box over the phone, the employees at the office still didnt want to help me so i asked for a manager. They then accepted the equipment. No apologies were made. This is a terrible company. Going to cut the cord all together and use an antenna.
I came here to pay my bill and speak to them about disconnecting cable. My bill went from 167 to 240. Ridiculous charges for tv when we use to watch seval channels for free before 911. Had to wait 30 minutes to talk to any one
It was like pulling teeth. Things that were addressed with the phone, nothing was done. Acted like there was something better to do. It was a waste of my time and gas. Now Im frustrated!
Xfinity has the worse service ever. I have spent the entire day trying to see why my bill payment has not been posted since send on March 5. I never got an opportunity to speak with a person. I was send from robot to robot. It all end in frustration!!!!!
The store is alot bigger than the old store, very clean, and the girl at the door greating you is very nice. The gentleman that helped us was very nice also.
I couldnt get it working, someone will come out to fix it for me. At the store it was very good visit.Thanks
Willingly assist you with help when needed, prices too high though
I was very impressed with the service! I was returning equipment and swapping out the old router. Fast and easy. I was in and out, less than ten minutes.
I feel like im buffering forever this service is horrible
They do not know what they r doing!I know more technically than those that work in the Baytown store.
Employees are friendly and helpful. More helpful than calling their customer service for the mobile.
We had a great experience. Demaje was a great help. My husband even came back another time!
Customer service poor
Was ok, pretty good speed wise, I go early and usually no lines. Just pay your bill online if possible
Hector was good and fast but Mary Flores was rude, condescending and antagonistic. Its not may fault for your life choices Mary.
Very clean, great service. I wasin and out in just a few minutes
Its always a pleasure to work with Xfinity, gotta love there great customer service & there tenacity to want to help you walk out knowing your a happy customer. Thank you Xfinity 😊
JASON TAYLOR GAVE ME EXACTLY WHAT I WAS LOOKING FORVERY KNOWLEDGEABLE ABOUT HIS JOB
You have a cable problem, they solve it fast with a smile and an upbeat personality! They know their stuff!
I went in for a simple exchange of a XiD-p box for the second Smt/Tv in bedroom... 3 technicians and 45 minutes of my life later i finally got up and running. The secondary numbers on the box given to me at the brick n m storefront was incorrect. Never had that issue with the store across from the SJ mall.Life was easier when television was free!Lets not forget tv broadcast are $till paid a revenue to air commercial advertisements.
Bad customer service , don’t waste ur time. the customer on the phone said “yes “, the lady work at the store said” no “
Only had services for a week and i will now be using another internet provider from here on out sense they want me to jump through hoops just to keep my services and I’m not going to play these game’s it was a decent week of service and my first time ever having Comcast but it’ll be my last as well and the sad part is it only lasted a week so disappointing.
Very fast, helpful service. Extremely clean store
Very Nice,Quick and Frieny in and out the door I went.
People were ill trained and lacked the ability to solve my problems and answer questiond.
Fresh atmosphere when I walked in, nice layout of store, nice reps and quick service
Walked in nobody was here.... then a few other customers walked in after we did and sure enough a Comcast rep Arnold came out and decided to tell us that they don’t know who came in first so they will just pick whoever they feel like
Greeter who checked me in was kind. Rep (Roxanne) who gave me equipment, lacked customer service and was dry. Directv/AT&T Uverse put Xfinity to shame in the customers service area. Sheeshhhh ! I was given 2 boxes that didn’t work.
Excellent service. Needed to return to cable boxes and have our bill adjusted. Took less than 10 minutes!
Friendly and helpful staff, thats great.
In and out. Got what was needed accomplished. Curious staff.
Dont expect safety with covid19. Schedule appt way to many people to be taking customers safety seriously.
Not to bad but, there were definently a few employees what could work on there attitude.
Wasnt able to help me with contacting concerning my bill.My bill increased by 30+ dollars at one time.
Employees at this store lallygag too much . Go to another xfinity store they will just waste your time. Bad customer service
Nice new locations, staff provides options and suggestions to better serve clients. Helpful and informative, clean restrooms
Was shocked to see by the entrance ( No-guns allowed) sign ....so I didnt even go in.These business are prime targets for being robbed along with the customers who happen to be inside when a robbery occurs.So you kept out a legally licensed carry customer(me) and invite the bad guys into a gun-free zone for the taking.This is a bad and dumb company policy that to me puts me at risk while at your business.
Always great service!! Just renewed my contract for another 2 years! Highly recommended!
Met with a representative and by changing my phone service from Verizon and getting my internet and cable under contract, Im going to reduce those bills by more than $200 per month.
Staff is friendly plus the store is spacious enough not to feel like your being crowded
This is for my online experience. The mobile rep I was speaking to was not listening to me and hung up on me....not good service
It is Soo convenient!!
Its been 3 days sice we got our plan an the technicians cant seem to fin our apt
Good Service and good Staff.
Great deals because their business is on our side plan simple and it works well!
Staff not much help sending my 80 year old mother to the kiosk to pay her bill. Terrible customer service.
Very nice and customer service was A+
Didnt tell me before I set my services they would not be turned on because there was a late bill owed on this address. I paid their $25 fee and cant use my services until that bill is paid. I just need internet service and cant even get that.
I waited about 20 minutes, found out that Id bought equipment without knowing it, and didnt get a receipt (legal proof) when I returned it.
Always great customer service
Fast and easy no complaints. Didnt spend more then 5 mins inside
Great service
I use to like xfinity moved out to Baytown and can’t get it out here. yet they have a location out here🤷♂️ And my neighbors has xfinety hope y’all figure out y’all problem in the meantime I’ll be with y’all competitor!!
Not sure how Xfinity deletes an account without proper conformation especially when the account is under a totally different persons name. Thank you for the fuss.
Its was great place good Customer service
Could not get a phone because they didnt have any in stock.
In and out very quickly and efficiently, and the people there are very nice!
In and out real quick. Customize service representative held door open when entering and leaving.
Don’t use Comcast internet in this area. The service is horrible. It doesn’t work most of the time. If you try to call the 1-800 number to get help, you get rerouted a bunch of times and your issues are never resolved.
Easy to get in and out. Convenient location in Baytown.
Customer service could have been better.
FIRST TIME IN THE STORE GREAT SERVICE REPRESENTATIVE
Asked questions about problems with changing service agtaf moving, and bill. Treated like an annoyance and child.
Slow services even though the store was empty, nobody signing in names at the entrance, awful service, 40 minutes waiting
HORRIBLE SERVICE BEEN ON THE PHONE FOR 45 MINUTES ALL YOU GET IS A DARN MACHINE CANT TALK TO AN ACTUAL PERSON
Way overprice bill just keep getting higher and higher
Was quick and easy to swap out my modem.
Marco was very helpful and made my mother s experience to switch was great
Friendly greeting from staff. They couldnt solve my problem but they tried.
All I have to do is return a piece of equipment that they could have kept and did this stuff without me even there but they made me sit and wait to return the items ridiculous waste of my time
Was in and out in less than 10 mins. Love when i can save time!
Lydia was awesome
Its overpriced but better than anything else Ive found in my area. My official rating is meh.
Good Service, and very friendly take care.
I look forward to the day that they have a store in east Houston and one that provides service and not just sales.
Everything was streamlined and I was in and out in 15 minutes. Thank you!
It was quick and the staff was very friendly and helpful
Too long of a wait to see someone.
Staff was curious but I dont like the company or their customers service
Very friendly. Good service overall. 👌
Okay I visit them a month ago I know my bill is due
Xfinity has horrible customer service! These people dont answer the phone
Went there to pick up some stuff it looks so nice in there.
Fast helpers
Priya
Worst location. Long wait and I never even got helped
Very professional, very clean, hard to understand with masks
Didn’t even get a chance to talk to no body. Line was disconnected.
Excellent customer service!
Super easy I could make my internet bill.
Picked up equipment. Nice staff!
Horrible service and extremely expensive company.
Great service
The person that helped me needs more training
Total rip off.. Scam artist to the highest extent...
My dog chewed my remote and replaced it no problem
Everyone is so friendly and its clean
Simply bait and switch
Great service and fast
Very friendly staff and very helpful
There organized and know what they do
Fast service. Great customer service.
Horrible outages ALL THE TIME
In a excellent location and they are professionals.
Fastest service ever at an Xfinity store.
Representative was knowledgeable and great
Please change the weekday store hours to 9.
Slow services and very expensive
In and out. Quick service.
Internet is extremely expensive if I had a choice I would get it with another company
Real nice service and fast
Very good
Fast and easy.
Folks were extremely fast!!
Took forever
Friendly
The mechine to pay your bill is broken again
New store everything looks nice
Major improvement over previous location
They dont or wont cover my area☹️☹️☹️
Awesome store
Ally was such a great help!
They are extremely slow and rude.
Great customer service
They was real professional
Great customer service
Amazing place.
Total reviews rating 3.8
199 Reviews for Xfinity Store by Comcast 2023:
Review №1
2022-08-09I was helped by Lydia Green to check on my SIM card as it was not working for the third time. She was informative and helpful. She was so willing to take time to explore all possibilities to make it work. The SIM card was not working in the first five minutes and she attempted to turn the cellphone off and restart the process. In a split second, everything worked perfectly. I was able to message and make call again. I called her a miracle worker. Her patience and hard work deserve a promotion.
Review №2
2022-07-09DONT get Xfinity mobile. Bad network & false advertisement. I only had them for a month and could never get the issue fixed. Xfinity mobile customer service could not help me and refuse to exchange the mobile devices so the issue could be resolved, yet they wouldnt - and I had insurance on the devices. The phone would not get any service whatsoever for nearly 24 hrs. I felt like I had a toy phone. I decided to cancel everything and go back to my mobile carrier. The representative told me not to worry about turning in the phones because they are no good. Yet they keep charging me until this day on the mobile devices. I have made numerous of phone calls to Xfinity mobile customer service and they refuse to credit back my account for over a year and they wont take the phones back that I only used for a month! You will get scammed!
Review №3
2022-07-31I dont know what kind of scam they are running here but they said I would be charged an early termination fee for DOWNGRADING my services. Yet, when I was there a month earlier, I specifically asked if Id be charged for downgrading and they said no....And, Ive been an Xfinity customer for YEARS, and have downgraded a couple of times and was never charged for doing so.Anyway, I get home, contact Customer Service via Live Chat, and lo and behold they said, word for word, Be assured, theres no such fee for downgrading servicesSo, now, Im wondering, why was I told Id be charged this early termination fee, and if the number I was given to customer service that was local would have actually helped in any way (because the person I spoke to at the retail location said that customer service at the number she gave me would be able to lower the fee)Oh yeah, I almost forgot. When I tried showing the person who was assisting me at the retail location the confirmation e-mail I received that I would be transferring services, she said she was not able to look at it...
Review №4
2022-06-21Naw I will never go back in that store. The salesperson Delores was straight up rude an had a nasty attitude. Her approach was all wrong. Xfinity yall need to train her in customer service. Before could tell her anything rt away she dismiss me oh we dont do that anymore.
Review №5
2022-03-14They rescheduled our internet appointment without telling us after our technician called us an hour early, but never showed up!The website and app wont let us sign in, and customer service was NOT helpful. This is why my parents canceled their service, but I was gonna give them a second chance given how good their speeds are. If they can fix this well be going with another provider!
Review №6
2022-03-12The first lady we dealt with wasnt interested in helping. This other lady came and help us out and did a wonderful job. Some of the older ladies dont like change
Review №7
2022-05-24If you ever need service you want “Mo” he is incredible… talked me right thru it… he is AMAZING!!!!! Very kind, very professional, very, very knowledgeable, very patient!!!Go for Mo
Review №8
2022-05-30Great instant service they had my products ready for me before I even showed up at the door
Review №9
2022-07-27Great experience. Thank you Ruby for being so helpful to my wife. Awesome staff!!
Review №10
2022-07-27Very fast service I was in and out with in less than 2 minutes thank you very much Xfinity customer service over in Baytown off Garth Road youre definitely awesome!